Medium Stephen Wakeling Answers Your Questions

Letter to Norman Bomar, Escondido CA - Follow up to my trip to California (Sept - Oct 2010)
By:Stephen Wakeling
Date: 4 December 2010

Mr. Norman Bomar
Sales Executive
Quality Chevrolet of Escondido
1550 Auto Park Way
California 920290
United States of America

1st December 2010

Reference: Top Quality Customer Service

Hi Norman

Perhaps you have forgotten me? But, I am the Englishman whom you met in mid September, looking for touch-up paint for a Silver Chevrolet Cobalt.

Well, it has taken me sometime in getting back to you, but I would like to send special thanks over for all of your help and support when I came to your dealership in Escondido, California. The service, professionalism and friendliness was the very 'best' I have ever encountered, better than anywhere I have ever encountered in the world. To think that all I wanted was a small touch-up paint, after my rental car had been hit at the back of the car. The cost was about $15, yet, I was treated by you as if I was about to purchase a top of the range $100.000 car! If your standards are anything to go by, all I can say is if you’re coming over to England – fantastic, the dealerships could really do with your skills in top-class customer service.

Could you also pass my thanks to the other members of the team for their excellent help and advice particularly to both Tom and Charles 'Chuck' in your 'After-sales Service Department'. Like you, they were incredible, friendly, understanding and a great credit to any company – you were all 'Top Class'!!!

I am sure you will keep up your tremendously high standards of service – Chevrolet must have the very TOP people in the automotive trade, all based in Escondido.

May I wish you, Tom and Charles, along with your other colleagues, a wonderful Christmas and all the very best for the New Year?

Again, many thanks for your help, friendship and professionalism.

Kind regards

Steve Wakeling
Chartered MCIPD

IBA Chief Executive
Independent Business Association

Direct Number: 0115 822 4851
Mobile: 07704 514 305